Privacy Policy
Ascente Software, part of the AscenteVMS Software Group, respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
- Visit our website;
- Request a product demonstration;
- Contact our sales or support teams;
- Access our client portal or support resources;
- Subscribe to communications;
- Apply for employment; or
- Use products or services that link to this Privacy Policy.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Ascente.
Information You Provide to Us
We may collect information that you voluntarily provide, including:
- First and last name;
- Business email address;
- Telephone number;
- Company name;
- Job title;
- Mailing or business address;
- Industry or primary trade, such as HVAC, plumbing, electrical, refrigeration, mechanical, or construction;
- Account login information;
- Demo, sales, training, or support requests;
- Information included in messages, forms, surveys, or other communications;
- Payment and billing information when applicable; and
- Any other information you choose to provide.
Please do not submit sensitive personal information through general website forms unless specifically requested and necessary.
1. Information We Collect
The information we collect depends on how you interact with Ascente.
Information You Provide to Us
We may collect information that you voluntarily provide, including:
- First and last name;
- Business email address;
- Telephone number;
- Company name;
- Job title;
- Mailing or business address;
- Industry or primary trade, such as HVAC, plumbing, electrical, refrigeration, mechanical, or construction;
- Account login information;
- Demo, sales, training, or support requests;
- Information included in messages, forms, surveys, or other communications;
- Payment and billing information when applicable; and
- Any other information you choose to provide.
Please do not submit sensitive personal information through general website forms unless specifically requested and necessary.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:
- Internet Protocol address;
- Browser type and version;
- Device type and operating system;
- Approximate geographic location;
- Referring and exit pages;
- Pages viewed and links selected;
- Date and time of access;
- Time spent on individual pages;
- Website navigation activity; and
- Cookie identifiers and similar technical information.
Information from Other Sources
We may receive information from authorized business partners, affiliated companies, event providers, marketing platforms, publicly available sources, and customers that use our products and services.
2. How We Use Personal Information
We may use personal information to:
- Respond to questions, requests, and inquiries;
- Schedule and provide product demonstrations;
- Provide software, training, support, and professional services;
- Create and manage customer or client-portal accounts;
- Process transactions and administer customer relationships;
- Communicate about products, services, updates, events, and educational resources;
- Personalize and improve website content and user experience;
- Analyze website traffic, performance, and usage;
- Diagnose technical issues and maintain website security;
- Prevent fraud, abuse, and unauthorized access;
- Enforce contracts, policies, and legal terms;
- Meet legal, regulatory, accounting, and reporting obligations;
- Evaluate employment applications; and
- Protect the rights, safety, and property of Ascente, our customers, and others.
Where required by applicable law, we rely on consent, performance of a contract, compliance with legal obligations, or our legitimate business interests as the legal basis for processing personal information.
3. Marketing Communications
With your consent or as otherwise permitted by law, we may send you information about Ascente products, services, training, events, resources, and related business solutions.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional, security, support, account, or service-related communications.
4. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.
The revised policy will be posted on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice of material changes.
5. Contact Us
For questions about this Privacy Policy, our privacy practices, or a privacy-rights request, contact:
AscenteVMS Software Group
P.O. Box 12504
Pensacola, Florida 32591
United States
Telephone: 1-800-476-0094
Email: info@ascentevms.com